Your cars are not safe! A nice gym and I enjoy my early morning workouts. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Companies can ask for reviews via automatic invitations. Companies can ask for reviews via automatic invitations. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I go to the gym because its an only female gym, however its extremly dirty. Hi,There are no induction classes for new joiners on weekends. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. But the other equipment makes up for it. 14 Customer Service Resume Examples for 2023. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Broken equipment takes a long time to be repaired. Here are 8 tips for writing great reviews. Here are 11 ways to become an excellent customer service professional: 1. Absolutely shocking customer service. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. No contract options, student memberships, corporate offers, or pay for the year up front. Verification can help ensure real people write reviews about real companies. The staff, although minimal, are friendly and helpful. Ive requested an email back and a call and have been told a customer representative will be in touch. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. | Read 21-40 Reviews out of 266 I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Here are 8 tips for writing great reviews. info@gurukoolhub.com +1-408-834-0167; trugym customer service. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. TWO WEEKS go by and nothing. Contact Spectrum Customer Service - HighSpeedInternet.com Cancelled after one year membership. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) A wide variety of equipment to suit your personal needs. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! I think there are more people than the capacity of gym. False advertising! Companies can ask for reviews via automatic invitations. Very clean with a good atmosphere and equiptment maintained to high levels. Join the 261 people who've already contributed. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Very unprofessional! All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Join the 268 people who've already contributed. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! The machines, if broken are repaired quickly. Waste of money. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Here are 8 tips for writing great reviews. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. I got nothing. | Read 81-100 Reviews out of 267 I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. They definitely make it difficult to contact them through their website. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. | Read 61-80 Reviews out of 237 I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Most of the equipment is very old and remains unfixed for long periods of time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! With an attitude like this it will surely be closing down soon. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Try to greet customers with a smile and always be courteous and respectful. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. How many stars would you give TruGym? Head office failed to respond to emails! Its hard to believe this is actually a trading company (for now!). as a regular memeber of this gym i feel it as it is my responsibility. The number for the centre was not being answered, neither were emails. So far, an excellent option for a gym considering the membership prices are cheap. Your experience matters. Highly recommended. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. This week i have attended a tone class and a body pump, both were identicle. Graham. HiPlease accept our sincere apologies for the negative experience you've had with truGym. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Les Mills instructors are required to complete updated training twice a year to remain accredited. They now refuse to refund monies taken. the recent cctv cameras introduction is also not only bothering me but most of us who cover. this is extremely unprofessional. I went a few times a week and they were welcoming and a great bunch of people. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. I was asked if Id like to suspend or cancel my membership. i havent seen the gym manager, i dont know even if she exists, just heard there is one. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. If you like swimming, prepare to be hugely disappointed! Required fields are marked *. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Your experience matters. I have been trying to contact them for a refund for months and have been completely ignored. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. However, you are likely to be ignored. Very clean with a good atmosphere and equiptment maintained to high levels. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. trugym customer service Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. This gym offers friendly staff with excellent personal trainers. It goes against our guidelines to offer incentives for reviews. They are now pursuing me for 234 claiming I never cancelled. PREMIUM EQUIPMENT How many stars would you give TruGym? I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Staff are really friendly but could be more helpful to newcomers. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Submit an enquiry or refer a friend to truGym today! Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Your experience matters. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Bring back Les Mills Body Combat please! This review is on the company and not the local gym. The day before, my payment had been taken. In the meantime, they have been taking money out of my account. trugym customer service. 2023 Trustpilot, Inc. All rights reserved. Your experience matters. I've always felt so welcome at TruGym and enjoy making my daily trips. Here are 8 tips for writing great reviews. I have been trying to contact them for a refund for months and have been completely ignored. I asked for complaints procedure for head office and that was also denied. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. This gym is great! Don't join this gym. Join now and save 30 (no joining fee offer). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). How many stars would you give TruGym? It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Here are 8 tips for writing great reviews. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Lots of equipment to use and is open to everyone. TruGym is filled with good equipment and friendly staff. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Not sit there and eat cakes.Ridicules customer service overall. I email head office never got a reply. I'm now in the process of seeking legal advice and so far it's looking positive. This was a friendly gym in Boston Lincolnshire. Even a reminder email could have helped, Never join this gym, Its not good. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. All rights reserved. We use dedicated people and clever technology to safeguard our platform. No warning, no contact via letter or email. a nice open plan gym. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. The staff are always so friendly, helpful and encouraging when you need it the most. Find out how we combat fake reviews. Your experience matters. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 I am still waiting for a refund and the information about the instructors.. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Find out how we combat fake reviews. | Read 41-60 Reviews out of 241 I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Your experience matters. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. I'd be in two minds about renewing my membership next year. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Find out how we combat fake reviews. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Completely recommend this gym for any women that are looking for a great gym for good value for money. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Not a problem there are always teething problems. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. I joined truGym last week in Maidstone. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. How many stars would you give TruGym? Seems like nothing is ever cleaned. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Huddersfield gym- horrible service, old gym equipment. Join the 266 people who've already contributed. Our gyms come with either a sauna or steam room (some have both!) Awful!!! Do you agree with TruGym's TrustScore? I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Voice your opinion today and hear what 263 customers have already said. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. How many stars would you give TruGym? I was paying double on a different gym and was always having problems but this is miles better. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Informed them that I was moving house and therefore cancelling my membership. Correction: non-existent customer service. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Good luck TruGym you are going to need it! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 How many stars would you give TruGym? Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. 2023 Trustpilot A/S. I appreciate that it is a budget gym and the range of equipment is adequate. we were never told about it and there are no signs of cctv anywhere to warn us. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Every message I had left was not responded to directly by the manager.
