Sears could not get tech out until July 19. Our service tech from a local LG company is baffeled. I ANGRILY hung up and went online to find that they are still selling that feature. In 2016. Compressor died this weekend. It also has many features to . Obviously, we had to spend another $2400 for a new LG as the Kenmore is now a "permanent fixture" in the garage.Thank goodness I bought a Protection Agreement, so the major frustration is that this situation has gone on for almost 6 months. I then replaced water filter and air filter thing maybe a sensor tripped. I found out my Kenmore is an LG with a bad rating. Only had my Kenmore Elite refrigerator for 2 years and the compressor has died. My experience is similar to others. Our 4 yo LG side by side died due to faulty compressor. I have lost all of my refrigerated and frozen items. Paid over 2800.00 for it and was assured by the sales person that the problems with the compressor had been corrected on these newer model. My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. The repairman said it would probably be a minimum of $1,600.00 repair bill but if repaired he thinks Imay very well have additional issues after the repair. Yet its been a week and our refrigerator still does not work. facebook; twitter; Liked Your Experience? CAN SOMEONE PLEASE FIX MY REFRIGERATOR!!! Our appointment time was between 1pm and 5pm. Tech put his hand on the compressor and said it was way too hot. Now, unplug the refrigerator's plug from the wall outlet. Any idea how to be somehow compensated for major price of repair? ft. The tech said compressor is bad. I called the automated system to schedule a technician to come to our home. Contacted local Appliance service company to look at the fridge and found compressor to be bad. Mini Fridges. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". This website is a partnership among six federal agencies. It has a tube heater, but you can't get to it. Purchased a LG side by side from Sears in 2017. Stay away from this brand. This is unbelievable to me. I contacted our local news agency as this is just ridiculous worst product ever and worst customer service ever. Needless to say all the food was lost. Never buying a Sears, Kenmore, LG product! Sign in Submit a Complaint. It sounds as though the motor is still working but it is not cooling, and it regularly and repeatedly makes a strange sound. ft. You can remove tube and unfreeze and replace and it will freeze back up again. Overall, here are the potential causes of the leaking: It stopped cooling due to the compressor failing on 12/31/22. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. We had to end up buying another refrigerator in only 1 1/2 years and had to pay over $700 for repairs. Last week I started to smell a rotten smell in my kitchen and could not figure out where it was coming from. Lg said we had to contact Sears. At $2500+ Supposedly elite refrigerator. What??? Purchased a Kenmore Elite 795.74023.412 in late Aug 2018 that just stopped working. Correct, if the compressor and fans are running and you are getting NO FROST at all, that indicates a sealed system problem, most likely a bad compressor. You got it, I would have to pay again. The Sears techs come out, don't know the issue, and replace almost every part, the part being an "unoriginal" fails again, and again, and they keep charging labor and parts, and coming and repairing the same part. We are currently without and we called Sears thinking it might be a warranty repair. Oder coming from my refrigerator. Sears sells JUNK and only warranty it for first 12 months, after that lapses, they push you towards purchasing extended warranty, and abuse the protection to their benefit. On Dec 14 the temp started to climb . Been going back and forth with Sears but basically I out almost $1000. I called a local repair company, they said it's a known problem with those fridge, and to get in touch with Kenmore/LG, compressor problem, badly designed. But he didn't bother to check anything - same "not cooling" is happening. All purchased at Sears. I purchased a Kenmore Elite (79575043610) when I built my house. Kenmore Refrigerator 795.74023411 (79574023411, 795 74023411) Repair Parts. I called the number and was taken back to Sears who said that the fridge is not under warranty. Bad compressor, evaporator, condenser. All have failed except oven. Ice maker went out within 2 years. It is just ridiculous how much I have had to go through to get a technician. Now that I am reading about what others have gone through I am beyond angry that sears allowed any of them to be sold and are still selling them. Is there a recall on this. I currently have Mainteance agreement and they have failed to repair my refrigerator. It is not working. This is the second Kemore Elite French door refrigerator with freezer in the bottom Stainless Steel in 9 years to have the compressor go out. They gave us several repair companies that are authorized to make the repairs. Don't use either!!!!!!!!! When you call Sears they just put you on hold. I've checked on a recall it not on any recall list. Called Sears for service, they no longer service my area after my extended service lapsed in 2020. Purchased a Kenmore Elite refrigerator 79574093410 in October of 2018, Ditto to all of this.have Kenmore frig as others do. This 21.9 cu.-ft. (claimed) side-by-side Kenmore . Then ice maker went out a month later. Compressor should not quit working after 5 years. I know this model is a LG and ai can promise you I will NEVER purchase a LG again. Control panel went, which made the compressor go. Can't believe they are getting away with this issue. We paid the service charge and then try to set up the repair date and that when we found out from the service provider they were not going to repair the refrigerator. Found out it is made by LG which the repair guy said they don't work on LG hmm wonder why. Our unit was purchased in Dec 2018. I called back explained everything once again and LG rep says they had to call repair service to verify what actually was the issue. It is now July 2018 and the refrigerator has gone out again! If not, are there other class actions to join? I will not ever purchase another Kenmore product. I was told by the repairman that the same compressor is being used for replacement so I shouldn't be surprised if it doesn't last. We call Sears to have a service person come out and make the repairs. This fee was $130. Model number 795.73133.410. They could have sent a new one by the time this 8 weeks expires and pray this gets resolved then! I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. My Kenmore Elite Refrigerator stopped cooling on 12/31/22. I purchased model number 795 74025 412 on October 3rd 2018, for $2000. Bought Kenmore Elite Model # 79551833412 from Sears Store. Approximately six years ago, we purchased a complete kitchen package of Kenmore Elite products - refrigerator, dishwasher, microwave, and stove. I called the corporate office this morning and was sent back to the same customer service number. No more sears for.me!! Repair would over $800, even with compressor part replacement covered. They make em PRETTY and FANCY looking like the high ticket appliances, but they are JUNK!. Sears should be held responsible for all costs to repair this fridge. I did pay for extended warranty service knowing these French door refriges have issues. The Sears repair man did not show up until around 6pm. Same story here. Model #795.71314.313. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. 74025. Model #795.74013.410, RE; KENMORE ELITE PURCHESED 2011.. MODEL 7957253, My Kenmore Elite model 745 74022 410 has continual. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. Says it will cost $659 to repair, but he didn't address the rest of the issues. In the past 2 years, we have had the refrigerator worked on twice, the oven worked on and the dishwasher! Manufacture date 2016.08 Purchase this refrigerator freezer from Home Depot approximately three years ago. WE lost around $700.00 worth of food in the refrigerator when it went out. This is a $2500+ refrigerator that make it exactly 6 years. Gonna be 480 for part and labor but everything I'm reading I shouldn't bother spending the money if the compressor is going to go anyway!!?? My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. LFX 289685/00 April of 2019. I paid $3500 for this refrigerator. I never received a recall notice or anything. THey are wanting me to pay another $500 to have this issue fixed and there is no way out of this since only Sears can order parts for this model and fix this issue.. Frustrating as it is with COVID-19, NO JOB, NOW THIS NON_WORKING FRIDGE, left with no food. They came out and replaced the operation panel and it worked for a couple of hours - I called them back and he said the compressor was bad and would keep blowing everything. Everything was defrosted. 79572063112 Kenmore Refrigerator Parts & Free Repair Help I think they knew exactly what was going on and I am ready to fight for what I think is right. (about 2008). First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Kenmore Elite Model 795 Ice Maker Not Working & Fridge Freezes Our technical advice includes repair help for refrigerators, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Since you paid for an extended warranty, Sears should . We have been without our refrigerator since the middle of June and I am at my wits end. Poor appliances. Told by three different repairman at least 1500.00 job and not worth repairing, The equivalent refrigerator costs 3,500. He said the compressor is completely shot, and it's not worth it to replace the compressor. It is only 1 and 1/2 years old. Called some else that addressed in 2 weeks. We lost over $200 worth of food when Refrig quit. I invested in a new refrigerator 5-6 years ago Thinking I would be set for many years. Good Lord, people RUN! Is he kidding. The repair places around here stopped because they would replace parts and the frig still didn't work. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. He informed me the compressor needed to be replaced at a total cost of $850.00. He said that's just the way they sound. Amazon Music Stream millions I had a service person come out and diagnosed it as a failed compressor. The. Sears and LG Electronics announce Recall to repair approximately 20,000 He was surprised I got 6 years out of the first one. The water from the ice machine was all over my heard wood floors, overnight the entire freezer went off! I have not been able to get a Sears person out to fix until the 28th! Our refrigerator (model # LMXS30776S) is just over 3 1/2 years old, and this will now be the 7th time we've had it fail. I called Sears Service Saturday and was advised they would send a tech on 8/24. I had a repair tech come out and tell me it is the compressor. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. Which happened a few months ago. According to Sears the compressor is still under the manufactures warranty. Just found out about this recall online now. . Top 4,911 Kenmore Refrigerators Reviews - ConsumerAffairs I was better off purchasing a real appliance from Lowe's after the first year this gave me problems. Our Kenmore Elite (production in 2016) has stopped cooling and freezing. Sears tech came out said it was the compressor, but didn't have the parts, he ordered them, rescheduled, he called to make sure the parts came in they had not, ordered them again, rescheduled, he called and they had arrived misspelled name right address. Compact Refrigerator - Stainless Steel. What is going on? I have a 32 cubic feet LG and have had all kinds of problems with it (3 door unit) and its conveniently not covered. After 4 years the compressor gone bad. I have a Kenmore French door / bottom freezer - Model 795.72053.110 that we purchased in June of 2011. We are still waiting on the last part to arrive and be installed. I contacted Kenmore and was given the run around resulting in more stress, disappointment, and anger. At the end of the day on Friday I went on the chat line and chatted with Nicolas Willis. We agreed to go ahead with the repairs. We have basic fridges 20-30 years old in the break rooms at work! One even went so far as to say they wouldnt touch it with a 10 foot pole! Refrigerators in All Styles | Kenmore Our food has spoiled and we are without a refrigerator for at least week while we are under "stay at home" protocol. Bought mine in Feb 2018, Kenmore Elite 795.7248. Kenmore Elite Bottom Freezer 795.74022.412 fridge staying cool, but not fully freezing ice pops, ice cream. Good times. I don't have this kind of money to spend a a repair. Of course, the food all thawed and spoiled. I bought a Kenmore elite model number 253.44743110 from sears. VERY limited income. confirmed the compressor has to be replaced. I have bought two Kenmore Elite Refrigerators and both compressor has went out , and I am having a hard time getting them fix I haven't the Item a year before they go out, I need them fix. Elite Fridge, Oven, Microwave and Dishwasher. If you have had a similar experience. Purchased a Kenmore (LG) 4 door refrigerator model 795.72493.611, November 23, 2016. I have been calling every week trying to schedule a Technician to check it out. Called sears and they suggested I buy a Service plan to save 50% on repairs. I hope you all lose your shirts when the consumers get done with you. Kenmore Elite 3-Door Bottom Freezer Fridge #795.77543600 $450 to get it fixed under warranty make sure you get the new compressor, the old models may last a week to a couple of years according to the tech. Purchased LG Kenmore Elite refrigerator in July or August of 2013. . Since, it's not an Elite Sears will not cover repair. They said $600 part and $200 labor. Seemed he had no idea what he was saying or doing. I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. I love the look of it and it is easy to use. Bought my Kenmore Elite May 2019. We did not buy the extended warranty. I have a 3yr old Kenmore Elite refrigerator that is that is not cooling. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. It's the compressor . The company is willing to cover the part, but the labor over $400 is absurd; especially with the lost of food due to spoilage and the defrosting ice leaking on my hardwood floor into my basement ceiling. I purchased a LG, French door-in-door, bottom freezer Refrigerator; model # LFXS 24663S, in June of 2015. It's been 9 days since we called to put in a claim to have the refrigerator repaired and they have not sent out a tech who can diagnose the issue. 4.8 4.8 out of 5 stars . How to fix Kenmore Elite 795 Refrigerator Ice Maker - YouTube They should have recalled the compressor and notified all their customers that it would be replaced. Sesrs Kenmore Elite 2018 failed compressor & electronics board. Sears service provided poor responses across 2 months, continued to slide schedule and then finally cancelled. Else, they will cover the compressor I believe but the customer has to incur all other costs which can easily run into $500- up to a thousand +. ft. 2-Door Compact Refrigerator - Stainless Steel. Kenmore Ellite. Do I qualify for the class action suit? Didn t see number on recall list but should be. Whether it's Kenmore Elite refrigerator door parts, model 795 parts, bottom freezer refrigerator model parts that you need, Sears PartsDirect is likely to have what you need to fix your refrigerator. Now today 2-5 years later and 3000 in a fridge I have nothing. I bought a Kenmore on 2017 and now I'm being told that I need a compressor and I the repairs are $1,200. The ice maker has stopped producing ice and makes noise that doesn't sound normal. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? Production date says 2019.05. I bought a Kenmore bottom freezer on April 2020and by July 2020 it started with the ice maker malfunction to then not cooling at all 3 techs came to see it supposedly fixed it not true so i finally had it replaced in November of 2020 waited 3 months for it to get replaced and know it doesn't cool again 1 tech came last week and gave a dumb explanation of the settings being incorrect BS not true so know here i go again with the sears fighting again even though i pay for the sears home warranty. WHERE THE HELL IS THE CONSUMER PROTECTION!??? Defect Diagnosis Function. My husband and I purchased an LG French door refrigerator January 25, 2021. He charged me $100 to do nothing but say the compressor is bad, youll have to go through Sears and showed me a clause in th instruction booklet that states sealed refrigerant systems (compressor etc) were covered parts only for an extended period of time. Rrrfgghh, so I found a Kenmore customer support email, and sent them an email letting them know that they are falsely advertising and that they sold me a "fake feature" and they are not honoring what they sold me etc and are still lying to consumers. Purchased a Kenmore Elite bottom freezer refridgerator model 795-7313 at Sears. Obviously, nothing has been done to resolve this problems over the years. Model 795.74029.412. We bought the Elite in 2014. Bottom freezer refrigerator (46 pages) Refrigerator Kenmore 795.72033 Service Manual. IT IS ONLY 4-5 YRS OLD. External Dimensions. We also had to have the compressor replaced on our Kenmore Elite refrigerator, Model #79574025412. He suggested we get in touch with LG and have them come and check it out. By the next day, the freezer was thawing and the fridge was no longer cold. I had a repair person out and they said the compressor needs to be replaced and that is the cause of my refrigerator and freezer not cooling. It is now November 7,2018 a Sears repairman came out after another Service Company was out 3 times and they got my water dispenser working but the unit still wasnt cooling they said that another complaint file would have to be started before they could replace the defective compressor. Compress and Board bad and air filter is difficult to replace. If they know that it has a problem, why not pull all of them and make the correct part replacement before selling them. It's only been a few years. I purchased Kenmore elite refrigerator model # 75.73157.610 ,Jan.2017. How did they manage to keep it so quite, So much so I bought one in 2018 and had not heard anything until mine just went out this week. The thing that bother me the most was that their was no sense of urgency on Sears behalf. We though we were buying a Kenmore only to find out it was made by LG. LG service is no help they are stating unit is out of warranty. BS. Called sears, where we purchased the unit and they didnt have anyone available to come look at the fridge for another week! That is absurd the fridge is almost new. Today, my 'fixed' LG refrigerator is set at the coldest settings it has avaliable and I have thermometers in each compartment, the top fridge, set at 34 is actually 42, the middle drawer is set at 29 and is really 35, and the bottom freezer is set at -6 and is actually at 22. Light bulbs filled with smoke and fixture is burnt in color! Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. Sears came October 4th and said he had to order a new compressor, they came back on October 17th (2 men) worked for 5 hours and said they had to order more parts and now they can't seem to get the parts. May 2018, I purchased a Kenmore Elite French Door Refrigerator with a lower freezer unit, model #795-74025412 (28 cu. $1100 to fix. Since this is a standard depth refrigerator it stands away from the counters so it will fit is a 33 wide by 66 high space. Serice call total of $514. I had to buy a new fridge because they couldnt get a repair guy out until December and I had to host Thanksgiving. I just had the same issue as Jayme. Expect to repair again in about 2 years. I bought all new kitchen appliances from Sears for my new house. Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. Within 3 years the compressor went bad. On Sunday 7/3/2016, the inside top bulbs failed too turn off for an undetermined amount of time which resulted in a melted housing, charred sockets, rise in temp and loss of contents. We can't go 5 weeks without a refrigerator. We bought a Kenmore Elite LG refrigerator. After many phone calls daily to LG and them trying to fix it over the phone I lost hundreds of dollars in food. Would certainly like compensation not only for repairs, but for all the lost food. Have there been any class actions against Kenmore? Tech said compressor was burning hot (huge fire potential?). If you are a Class Action Lawyer then your job is to gather evidence and build a case of negligence. Compressor Died after 5 years of use. Take note of the following facts about the Kenmore elite . Received the complete run around dance from Sears Kenmore. Having to pay for the tech to install the new compressor based on their warranties. I purchased a Kenmore 24 cu. Kenmore elite fridge model # 795-77544600, burning smell in the refridgerator, which caused the light housing to melt, ceiling of refridgerator to melt, charred bulb sockets, cover of light extremely hot, not to mention a few more hours would have caused a fire. Sears couldn't get a repairman to my house for over 2 weeks, so I called an independent repairman. Purchased Kenmore Elite model # 795.72483.411 refrigerator in 2/17, within 6 months the fan motor was making a noise due to ice forming on the back of the freezer. Sears Tech came out charge $99 for the service call and changed compressors, stated they have design issues, I expect this to happen again. July 17, 2021, my Kenmore Elite stopped all cooling/freezing. Really? They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. We purchased a Kenmore Elite refrigerator model #795.731 in March 2018 and on 1/02/22 it quit cooling . I have a Kenmore Elite LG refrigerator. Is this covered under the recall? I bought a Kenmore Elite 73133 refrigerator in May 2015. Share the good news, like us, and tweet. I would like help from anyone this was a 3500.00 refrigerator. Through the model number he determined it was made by LG in South Korea. Was told by LG that the company (which they referred) I called for repairs was not an LG authorized company. I could hear motor start but soon no sound. We bought a Whirlpool now, the broken kenmore in garage. Now, not only is the ice maker not working, but the fridge won't cool below 52 degrees. I bought the Kenmore elite model # 795 72595 710 on 3/18/2019 ice maker doesn't work freezer doesn't work fridge is barely cold. For more information on recalled products, visit www.recalls.gov. A MONTH! Technician did not show, his reason was he was overbooked, he was tired and it was too late. The least efficient appliances consume 115% more than the common. I called Sears, paid the $90 to have repair tech come out. I have read so many with the same experience! We did that, thinking that since it was a known issue with the LG compressors, and certainly they would not replace a bad compressor with a new version of another bad compressor. The part was backordered. LG model LFX29927ST. You can see by looking online about the failures over and over again. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of class action lawsuits. The refrigerator stopped working. Trying to recoup the cost paid for labor and food lost. The local guy told me that I should expect the new compressor to last 3-5 years. He then tells me that LG was supposed to send it to me which I never received nor was informed. We are still waiting for repair. Description. Not to mention tech said it would be over a month before they could come back to replace it. My compressor went out in Kenmore Elite. - Refrigerator - iFixit We purchased our Kenmore freezer on top refrigerator Mar 22, 2007. Repairman came and steamed all of the ice off of the back and put it back together again. Had repair man come to my home which told me that we have a Big Freeon leak. We were able to finally get a replacement fridge in June 2016. Then in December the refrigerator broke and we contacted Sears who had an outside company come to fix it. It will be several thousand dollars to replace them. My old linear compressor was made in Korea but still failed.
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